Enhance your customers’ product experience and elevate the service quality you provide. Focused on empowering our clients to concentrate on their core business, Uniquce excels in delivering premium customer support. Leveraging our adeptly trained team, efficient time management, and cutting-edge support technology, we aid clients in ensuring the optimal utilization of their products or services. Our comprehensive assistance covers everything from planning and installation to training, troubleshooting, and product/service upgrades.
Maximize the value your customers derive from your product and enhance the overall service experience. At Uniquce our specialization lies in delivering top-tier customer support, allowing our clients to prioritize their core business functions. With our well-trained team, effective time management, and utilization of the latest support technology, we guide clients in the proper usage of their products or services. Our support extends to planning, installation, training, troubleshooting, and product/service upgrades.
TECHNICAL CUSTOMER SUPPORT DESK
Our solutions help improve productivity and performance, decrease response time and increase effective workload management and billing accuracy.
Outsourced technical support call center is a requirement for any company that sells, leases, or maintains equipment or software. However, the resources necessary to operate a full technical support contact center are often costly.
The cost of employee salaries and benefits, the facility and utilities needed, and the equipment required can quickly spiral out of control. This is why outsourced technical support has become so popular. Uniquce offers full technical support for businesses in any industry and of any size. Whether it’s a few decided agents or a team of professionals, we are here to assist you.
Tier 1, Tier 2, Tier 3 & Tier 4 tech support
At Uniquce Contact Center, we boast an exceptional Outsourced Technical Support Call Center proficient in effectively filtering help desk calls. Our dedicated team provides tier 1 tech support, handling hardware and software troubleshooting, encompassing tasks like password resets, browser cache and data clearing, and basic product installation or troubleshooting guidance. With the capability to gather and analyze customer information, our outsourced tech support team identifies optimal solutions. Moreover, our skilled T1 tech support professionals can recognize issues requiring escalation and seamlessly route them to the appropriate tech support tier, be it tier 2, tier 3, or external tier 4 vendor maintenance, including IT applications support.
In cases where our tech support team cannot address specific issues, Uniquce readily escalates them to your in-house T2 tech support team. Our agents ensure the transfer of comprehensive customer information, including attempted solutions and other documented details.
This transfer of information can allow your T2 support team to focus directly on customer issues rather than have your team spend time collecting any necessary data and / or the answers to customer questions – which can just be a waste of time and resources.
Our technical support team can transfer such information regardless of if issues need to be escalated to T2 support or directly to T3 support (which our team also has the ability to do instead of having tier 2 support pass such issues on up).