To enhance customer service effectiveness, meet design objectives, and foster ongoing innovation for better results, we’ve streamlined our work processes.
Our objective is to address
intricate business challenges through
the delivery of straightforward
yet impactful solutions,
guaranteeing a consistently
positive customer experience.
THE CORE PRINCIPLES THAT GUIDE US
Action ethics
- Continuous improvement
- Proactive staff
- High, inspiring goals
- Customer focus
Staff performance management
- 15 agents per team leader
- Detailed work plans
- Knowledge base
- Bonus systems
Results management
- Setting high and inspiring but achievable goals
- Measuring everything that turns into information
- Regular management system and performance evaluation
- Response system in case of deviations from the target
- Key operational processes are described and formalized
WORKFLOW
Our commissioning process encompasses nine steps, emphasizing the establishment of a seamless project flow and delivering optimal service to fulfill customer needs.
We make sure our clients achieve their growth goals, solve operational challenges and mitigate risk along the way. That’s why we continuously invest in technology and provide comprehensive and through training for our employees. Security is our top priority, which is confirmed by compliance procudures.
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TRAINING
1- Our trainers are experts in:
- Building a training program based on customer materials
- Conducting soft-skills trainings including communication trainings, empathy training and working with objections
- Maintaining the knowledge base of the company
- Preparing all types of training materials for the online learning platform
2- We provide:
- Introductory trainings
- Regular knowledge refreshes
- Remote training programs
- Access to self-study and knowledge base
- Product, service and quality trainings
- Native English-speaking trainers
Efficient, Client-Centered Outsourcing Service
We are committed to providing our clients with the best possible service at competitive rates.
Our performance is powered by the latest technology and equipment to ensure that our call center services are of the highest quality.
Our team of highly trained and experienced call center agents is available 24 hours a day, seven days a week, to provide you with the best possible service.
Choose from a range of call center services, including inbound, outbound, and chat services.
We also offer BPO services such as software development, tech customer support, multi-channel support ( data entry, order processing, and analysis ).